Something's wrong
ChatGPT gives wrong information about my business. How do I fix it?
Answered by Ryan, RankNext strategist · Updated July 2, 2026
The short answer
AI engines repeat what the web says about you, so wrong answers trace back to stale or conflicting sources: an old address on a directory, an unclaimed profile, an outdated page. Fix the sources — site, Google Business Profile, Apple listing, major directories — and the engines correct themselves on their next crawl.
Wrong answers are a sourcing problem, not a bug you can report
There's no form at OpenAI to correct your hours. ChatGPT, Google AI, and Siri synthesize from crawled sources, so if an engine says you're closed Mondays or lists a dead phone number, some page on the web still says that. The usual suspects: an unclaimed Yelp or Yellow Pages listing, a predecessor's data on an aggregator, your own site's footer, or a Google profile nobody updated after a move.
The fix is unglamorous and it works: hunt down every listing, correct it or claim it, make your website state the current facts in plain HTML and LocalBusiness schema, and keep everything identical everywhere. Engines re-crawl continuously; consistent sources converge to consistent answers.
The version of this that costs you jobs
Wrong hours annoy people. Wrong service claims lose them: if the engines think you don't serve a city you actually cover, every customer there gets sent to a competitor. That's why the corrections sweep should include your service areas — a page per city you serve, your profile's service area set correctly, and directories that agree.
This maintenance is a standing part of our monthly service: we keep 60+ listings consistent, watch what the engines say about our clients, and correct drift before it costs calls. If AI is already wrong about you, the free check will show you exactly what it's saying today.
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